Terms of Business

These terms explain how Gareth Williams Heating Limited ("we", "us" or "our") works with you when you ask us to quote for or carry out heating work. They apply to the quotes we give and the work we do, alongside anything we agree with you in writing for a specific job. Please read them together with your written quotation, which sets out the price, the work included and any conditions for that job.

Who we are

Gareth Williams Heating Limited is a heating and boiler installation business based in Newport. You can reach us at:

• 103 Melfort Rd, Newport, NP20 3FS
• Phone: 01633 257230
• Email: info@garethwilliamsheating.co.uk
• Gas Safe registered, number 233679

Quotations and prices

• Our quotes are based on the information you give us and, where relevant, a survey of your property. If the work needed turns out to be different from what we quoted for, we will explain why and agree any change in price with you before carrying it out.
• Prices we publish for boiler packages include VAT and all the work listed as part of that package. Any optional extras are shown separately, so the headline price is the price you pay for what it covers.
• Unless your quotation says otherwise, it is valid for 30 days. We may need to revise a quote after that, or if the scope of the work changes.

Booking and access

Once you accept a quote we will agree a date for the work. So that we can carry it out safely and on time, please make sure we have clear access to the boiler, the work area and any controls, and let us know about anything on site that could affect the job. If we cannot start or finish because access was not available, we may need to rearrange and agree any reasonable extra cost with you.

Payment

For larger installations we may ask for a deposit before we order equipment, which we will set out in your quote. Unless we agree otherwise in writing, the balance is due on completion of the work. We will tell you at the time which payment methods we accept.

Your right to cancel

Where you book work with us away from our business premises or at a distance (for example, by phone or online), you normally have the right to cancel within 14 days under the Consumer Contracts Regulations 2013, without giving a reason. To cancel, just tell us in writing at info@garethwilliamsheating.co.uk or by phone within that period.

If you ask us to start work during the 14-day cancellation period and then cancel, we may charge you a fair amount for the work already done up to the point you told us. Once the work is fully completed within the period at your request, the right to cancel no longer applies.

Guarantees and workmanship

We carry out our work to a good standard and in line with the relevant regulations. Any manufacturer's guarantee on the equipment we install, and its length, are as set out in your written quotation and the manufacturer's own guarantee terms. Manufacturer guarantees are usually conditional, for example on the boiler being serviced every year by a suitably qualified engineer, and we will tell you what applies to your installation. These terms do not affect your legal rights under the Consumer Rights Act 2015.

Safety and standards

All gas work is carried out by Gas Safe registered engineers. Where a job requires a gas safety certificate or other documentation, we will provide it on completion. If we find something unsafe while working at your property, we will tell you and explain what needs to happen before we can continue.

Our responsibility to you

If we do not carry out the work with reasonable care and skill, we will put it right or, where that is not possible, provide a fair remedy. We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, or for fraud. We are not responsible for pre-existing faults in your system that are not part of the work you asked us to do, unless we agreed to address them.

If something goes wrong

We want you to be happy with our work. If you have a concern, please contact us as soon as you can at info@garethwilliamsheating.co.uk or 01633 257230 so we can look into it and put things right. We will acknowledge your complaint and keep you updated while we resolve it.

Your data

We handle any personal information you give us in line with our Privacy Policy.

Changes to these terms

We may update these terms from time to time. The terms that apply to your job are the ones in force when we agree the work with you. Any changes will be posted on this page.

Governing law

These terms and any work we do for you are governed by the law of England and Wales, and any disputes will be subject to the courts of England and Wales.

Contact us

If you have any questions about these terms, please contact us at info@garethwilliamsheating.co.uk or 01633 257230.