Privacy Policy
This policy explains how Gareth Williams Heating Limited ("we", "us" or "our") collects, uses and protects the personal information you give us when you contact us, request a quote or use this website. We are committed to protecting your privacy and to handling your data in line with UK GDPR and the Data Protection Act 2018.
Who we are
Gareth Williams Heating Limited is the data controller responsible for your personal data. You can reach us at:
- 103 Melfort Rd, Newport, NP20 3FS
- Phone: 01633 257230
- Email: info@garethwilliamsheating.co.uk
Information we collect
We may collect and process the following:
- Details you give us. Your name, address, phone number, email and the information you provide when you fill in our enquiry or quote forms, or when you correspond with us by phone, email or post.
- Job details. Information about your property and heating system that you share so we can quote for and carry out work.
- Technical data. When you visit this website we may collect your IP address and basic information about how you use the site, for security and to help the site work properly.
How we use your information and our legal basis
We use your personal data to:
- respond to your enquiry, prepare a quote and carry out work you ask us to do (to perform our contract with you, or to take steps at your request before entering a contract);
- keep records of the work we do and provide aftercare, service reminders and warranty support (our legitimate interest in running our business and looking after our customers);
- meet our legal and regulatory obligations, including Gas Safe and health and safety requirements (to comply with a legal obligation);
- send you marketing about our services, where you have asked us to or where the law allows, which you can opt out of at any time (with your consent, or our legitimate interest).
Cookies
This website uses a small number of cookies. For details of what we use and how to control them, see our Cookie Policy.
Who we share it with
We do not sell your personal data. We only share it where necessary with trusted service providers who help us run our business, such as our IT and website providers, on the basis that they protect it and use it only for the services they provide to us. We may also disclose your information where we are required to do so by law, or to prevent fraud.
Storage and security
We keep your personal data only for as long as we need it for the purposes above, including to meet our legal, accounting and warranty obligations, and then securely delete it. We take appropriate technical and organisational measures to keep your data secure. Where any information is transferred outside the UK, we make sure it is protected by appropriate safeguards.
Your rights
Under UK data protection law you have the right to:
- ask for a copy of the personal data we hold about you;
- ask us to correct data that is inaccurate or incomplete;
- ask us to erase your data, or restrict how we use it, in certain circumstances;
- object to us using your data, including for direct marketing;
- ask us to transfer your data to another provider, where this applies;
- withdraw your consent at any time where we rely on it.
There is normally no charge for exercising these rights. To make a request, contact us using the details above. If you are unhappy with how we handle your data you can complain to the Information Commissioner's Office atico.org.uk, although we would ask that you contact us first so we can try to put things right.
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page, so please check back occasionally.
Contact us
If you have any questions about this policy or how we handle your data, please contact us at info@garethwilliamsheating.co.uk or01633 257230.